Agentic AI for 360° customer support operations.
Quantara Flow AI unifies every customer channel, automates case handling, analyses sentiment, scores conversation quality, predicts service risks and generates root-cause intelligence from every interaction. Offered as a service by Quantara AI — use it self-serve, or let us deploy and run it for you. Live in 5 minutes.
✓ Live in 5 minutes ✓ EN · AR · ES · FR ✓ No training on your data
Most helpdesks track tickets. They don’t run support.
Your team still reads, sorts, replies, chases and reports by hand — across a dozen channels. That doesn’t scale, and it’s where SMEs bleed time and customers.
Too many channels
WhatsApp, email, chat, social and calls live in separate places — nothing is unified.
Manual everything
Sorting, prioritising, replying and following up all eat your team’s day.
No real automation
SOPs sit in documents instead of actually running the work.
Blind on performance
Without deflection, SLA and sentiment data you can’t improve.
One system that captures, understands and resolves.
Omnichannel Inbox
Email, web chat, WhatsApp, Instagram, Facebook, X, TikTok, voice and REST API — every message normalised into one Case queue, signature-verified (HMAC).
Smart Cases
Open → In Progress → Closed, auto-managed by AI, with a full timeline, sentiment history and a 3-layer wrap-up taxonomy.
Closed-Loop AI Agent
AI reads replies, transitions status, sends follow-ups and escalates — a dashboard tile shows cases handled with no human touch.
Knowledge Base
SEO-indexable public help pages at /kb, AI-usage flags and full-text search.
Turn documents into automation, and replies into resolutions.
SOPs → Workflows
Upload PDF, DOCX, XLSX or TXT; Flow AI extracts and analyses it, then drafts a runnable workflow in one click.
Workflows Engine
Draft / Published / Archived states, department grouping and bulk-run across historical cases with date and status filters.
Incidents & RCA
AI-generated 5-Whys root-cause reports with linked evidence, copy-as-email and Excel export.
Reports & Analytics
AI-deflection reporting, sentiment dashboards and advanced filters by date, channel, status and department.
Built like a platform, secured like an enterprise.
Multi-Tenant & Secure
Row-level security on every table, isolated tenant data, role-based access and hardened security-definer functions.
SLA Ladders
Department groups with tiered escalation ladders and automatic SLA-breach escalation.
Your Sending Domain
Per-tenant email domain with a guided SPF / DKIM / DMARC verification wizard — branded email in and out.
Public API & Webhooks
Per-tenant API keys, HMAC-signed webhooks and REST endpoints with copy-ready API docs.
Capture → Understand → Resolve → Learn.
Capture
Every message across channels becomes a verified, unified Case.
Understand
AI categorises, prioritises and attaches the right workflow automatically.
Resolve
AI drafts replies, follows up and escalates — humans step in only when needed.
Learn
Analytics, RCA and sentiment feed continuous improvement.
Enterprise-grade support — without an enterprise team.
Built by an operator with 22+ years in contact centres, Flow AI gives SMEs and startups the support engine that big companies pay millions for — live in minutes, from a free tier.
Quantara Flow AI, answered.
Is Quantara Flow AI live?+
Yes — live at quantaraflow.com with a free tier and no card required. Most teams are taking cases within 5 minutes.
Which channels does it support?+
Email, web chat, WhatsApp, Facebook, Instagram, X (Twitter), TikTok, voice/calls and a public REST API — all in one unified inbox.
How is it ‘AI-native’?+
A closed-loop AI agent reads inbound replies, categorises and prioritises cases, drafts responses, follows up and escalates — resolving many cases with no human touch. You can also turn an SOP document into a runnable workflow in one click.
Is our data secure and isolated?+
Yes. Flow AI is multi-tenant with row-level security on every table, isolated tenant data, role-based access and hardened security-definer functions.
Which languages does the AI speak?+
English, Arabic, Spanish and French. The reply and sentiment agents adapt to the customer’s language automatically.
Do you train AI models on our data?+
No. Your conversations power your own tenant’s adaptive layer only — foundation models are never trained on your data.
Can Quantara run it for us?+
Yes. That’s our managed option: Quantara AI deploys Flow AI, builds your workflows and SOP automations, and can staff the human side too — platform plus operations from one partner.
Does it integrate with our tools?+
Yes, via a public REST API, per-tenant API keys and HMAC-signed outbound webhooks, with copy-ready API docs.
Put your support on autopilot with Quantara Flow AI.
Start free at quantaraflow.com, or book a demo and we’ll show you how it runs your customer operations.